Professional Service

5

17 March 2020 , David P (Woodstock, ON)

Prompt booking for service request, showed up on time, and completed the work professionally and efficiently.

Excellent and friendly service!

5

10 December 2019 , Chad Z (Woodstock, ON)

My one garage door no longer worked, and my other one sounded like a freight train was running through my garage! In under an hour, the technician had both door working like new!

Technician… Read more My one garage door no longer worked, and my other one sounded like a freight train was running through my garage! In under an hour, the technician had both door working like new!

Technician was very friendly and personable, great service overall.

professional service

5

04 November 2019 , Eileen H (Woodstock, ON)

Extremely pleased with service call..called to have garage door / opener repaired however turned out was actually broken/worn out and needed replacing. Service tech took time and reviewed which opener… Read more Extremely pleased with service call..called to have garage door / opener repaired however turned out was actually broken/worn out and needed replacing. Service tech took time and reviewed which opener would work best for me/ purchase and scheduled his next available appt. The install went seamlessly as well as correcting some other previously installation concerns. Overall very professional, courteous and knowledgeable and competitive cost. Would highly recommend this company

Excellent Service - Quality Job

5

26 December 2018 , Jacqui R (Bright, ON)

Christmas Eve and showed up early. Did a fantastic quality job on repairing my garage door opener by reattaching/framing it to the door and also attaching the actual opener to the beam properly. Works… Read more Christmas Eve and showed up early. Did a fantastic quality job on repairing my garage door opener by reattaching/framing it to the door and also attaching the actual opener to the beam properly. Works great!b

Incorrect Installation - Business NOT addressing issue after full payment was received

1

28 September 2018 , Rolf M (Innerkip, ON)

Garage Door was installed incorrect. After payment was received contractor is not willing to come back and address issue. Ensure you check your installation first BEFORE paying this contractor.Read more Garage Door was installed incorrect. After payment was received contractor is not willing to come back and address issue. Ensure you check your installation first BEFORE paying this contractor.
Cased filed with Better Business Bureau. Details under:
https://www.bbb.org/ca/on/woodstock/profile/garage-doors/charlies-overhead-door-0187-18595/complaints

Company response:

Unfortunately Mr. Maurer likes to tell lies and half truths . The installation I did is in fact correct and it meets his opening requirements that he provided. I used a low head room track system that rolls under his roof rafters because there is only 9 inches of space this works for his needs and he has said so in an email from him to me. What Mr. Maurer will not tell you is that he removed portions of his roof rafter in order to create more room . The rafters are what holds up his roof and supports the snow load in the winter . He was not told to do this by me and did this on his own . now he has created an unsafe support to his roof. I installed the correct system that works and does not compromise the safety of Mr. Maurer and his family who will be using this door. Mr. Maurer has no regard for the safety of the people who will be entering this building and does not respect my right to refuse to participate in his unsafe act of compromising the structured support system of his roof I cannot do this in good conscience and it is unfair of him to demand that I do Mr.. Maurer says that I demanded payment from him in full but this is not correct either . There was no demand made from me his wife simple wrote a check in a nice and friendly manner after she was presented with the invoice it was a very pleasant exchange between the two of us.

Customer service

5

23 June 2018 , Ron L (Dorchester , ON)

I just called your technician to get a replacement garage door he asked me what the problem was and said I probably don’t need a new one walk me through the whole process and now the garage door works… Read more I just called your technician to get a replacement garage door he asked me what the problem was and said I probably don’t need a new one walk me through the whole process and now the garage door works fine
Excellent customer service many many thanks
Ron

Read what other customers say about us

Rating Summary